Booking Appointments: All appointments will be scheduled via our online booking system, which requires a valid, updated card on file. The credit card on file is to guarantee our cancellation policy. Nothing is charged at the time of booking, you pay at checkout on the date of service. You can use the card on file, cash, gift certificate, or you can pay with a different credit card. Membership discounts are applied at checkout on the date of service, not when scheduling. By scheduling, you authorize Southern Maine Massage & Wellness to charge your credit card a last minute cancellation or no-show fee of up to 100% of the scheduled value should you miss your visit without proper 24 hour notification. 

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Cancellation Policy*: Southern Maine Massage and Wellness has a 24-Hour Cancellation Policy for stand-alone appointments (Spa Day Packages have a 72-Hour Cancellation Policy). A 24 hour cancellation can be done online through the booking site, via phone, text or email. If less than 24-hours’ notice is given a "Last Minute" e-mail will be sent out to all our clients in attempt to cover the appointment. If the appointment time is re-filled, no charge will be made. If we're unable to refill the appointment, a 50% charge for the total cost of services will be applied to your credit card on file. Our online  system requires a 2-hour lead time, if you provide less than 2-hours notice when cancelling an appointment, your credit card will be charged a last-minute no-show fee which will be 100% of the scheduled value.

 

No Show*: A fee of 100% of your services will be charged. If your appointment has been booked through a specialty site (Groupon, etc.) your certificate will be forfeited. 

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Vouchers: Any voucher (Groupon, etc.) are accepted on a new client basis. They are transferable but cannot be combined with any other offer. Limit one per person. Expired vouchers may be accepted dependent upon the 3rd party site redemption policies: if accepted, there will be an expiration fee charged, depending on the paid value of the voucher.

 

Children: Anyone under the age of 18 needs to be accompanied by a parent, with the minimum age being 14.  Any parent that would like to remain in the office during the session is more than welcome. We may also request that you remain in the treatment room to supervise all interactions between the provider and the minor, dependent on the minor's age.

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Alcohol: There is no alcohol permitted on the premises. Anyone under the influence will be asked to reschedule and charged for the full cost of their services. 

 

Intake and Consent Forms: Filling out a short form before your first appointment is both industry standard, and required. Any and all personal and private information is protected by Maine State privacy laws. Prior to arrival, please make sure that you have filled out your intake and consent forms. A link can be found in your confirmation email, or, you will be emailed before with a reminder if they haven't been completed. If your forms are not completed prior to arrival, this may effect your session time. 

 

*We certainly understand that life happens and we are more than happy to reschedule in an emergency.